Frequently Asked Questions
MyCrystalGift.com is a direct importer and wholesale distributor.
At MyCrystalGift.com
you will get personal professional customer
service, secure processing, immediate shipping, and a 30 day money back
guarantee.
MyCrystalGift.com offers quantity discounts based on the total number of items you are purchasing. You can mix and match to get price break. You do not have to purchase 7, 50 or
100 of the same items.
No minimum order requirement.
All orders are processed within 48 hours.
Placing order through our secure website is fast and easy. You can also call
in or fax your order (Click
here
for order form). You may e-mail your order too. However, do not
send credit card or payment information through e-mail, please call.
We accept the following forms of payment:
1. Credit Card (Visa ,Master card, Discove, American Express).
2. Paypal. If you use paypal please pay to the email address sales@MyCrystalGift.com.
(Preferred ***)
3. Money Order, personal Check or company check. If pay by check or
money order, make it payable to MyCrystalGift.com. Check must be cleared
before shipping the goods.
Click
here
for order form.
We ship via United States Postal Service(USPS) and United Parcel Service (UPS Ground).
Regardless of number of items and weight of the package, we charge same
freight for shipping and handling. We offer several forms of
shipping. When you order you will be prompted to pick your choice of
shipping method.
First Class Mail: $6.99 (2 to 6 days)
Priority Mail: $7.99 (2 to 3 days)
Express Mail: $17.99 (guaranteed to arrive next-day by no later than
3pm)
UPS Ground - $8.99 (2 to 7 days, US 48 States Only)
Insured 1st Class Mail - $8.99 (2 to 6 days)
Insured Priority Mail - $9.99 (2 to 3 days)
Insured Express Mail _ $23.99(Overnight)
We will give a 30 day money back guarantee from time of purchase. We
accept refunds, exchanges or credits within 30 days of receipt. All merchandise
must be returned its original packaging bags. Altered items will not
be accepted. The cost of
the return shipping belongs to the customer. Please get a return
merchandize authorization number before returning anything. No returns
will be accepted without a RMA#(Return Merchandize Authorization)
written on the outside of the package(e.g. RMA#123).
International customer, please email us a list of the items you wish to order and
we will email you an invoice with International shipping costs. Thank you.
MyCrystalGift.com wants you to be comfortable shopping with us online. From
the instant you hit the "check out" button a secure server protects your
credit card and personal information by encryption when transmitted to our
credit card processor and is stored in a secure environment. MyCrystalGift.com
only secures the pages that contain your personal information including your
credit card information. You can tell that you are on a secured page by the
URL displayed on your browser : If it shows "https://" instead of the regular
"http://" that page is secure. Also an Lock icon appears at the status bar
which locates on the buttom of the page.
For your privacy, all your information will be kept strictly confidential.